Consumer Law Mediation

Get an expert and nationally accredited mediator to help at a competitive, fixed price to help resolve your dispute, fast.

Competitive, fixed prices

At Essia Law, we offer expert mediation services at cheaper prices, because we don't waste your money on fancy offices. Meet online to save money and time.


Conducting and attendance at a round-table / conference with a nationality accredited mediator.

Full Day
$1580 (incl GST)

Half Day
$900 (incl GST)


No attendance at a mediation conference,but advising by way of strategy and advice in relation to the dispute.

$1600 (incl GST)

$1100 (incl GST)

Speak to us to find out which service suits your unique circumstances.

Expert Lawyers

Clear, Fixed Prices

Online and Fast

But is it possible to attend mediation entirely online

Yes! It is not only possible but Essia Law is a pioneer in technology to ensure your experience is even better than in person.


Meet from the comfort of your home or office, stay in regular contact by phone or email.


Court documents can be lodged online, other documents can be shared and signed electronically.


We're easily accessible online, at hours that work for you.

Expert, Nationally Accredited Mediators

Essia Law has a team of experienced mediators to help you resolve your consumer dispute, whilst saving time and reducing stress. Our mediators aim to skillfully guide parties in order to achieve a resolution. We do this by exploring any obstacles present and facilitating discussions between the parties to determine a solution, and establish a plan for the future.

Mediation services may be engaged prior to attending a tribunal to seek a resolution, and most tribunals require that this has been undertaken prior to commencing further proceedings.

Essia Law is here to help. We provide clarity on services and fixed-fees, and honour those costs without deviation.
We commit to:
Being efficient and transparent with fees.
Being excellent communicators.
Providing you with access to experienced and nationally accredited mediators.
Helping you resolve your dispute.

Want competitive, fixed legal fees? 

Fees that you can pay in instalments or by credit card? Talk to us today and get advice for an expert lawyer, for less. 

Resolve your disputes through Mediation



Mediation is an out of court and non-adversarial approach to resolving disputes between parties. The mediator is a neutral, third-party and assists parties to reach an agreement by facilitating discussions around the issues, barriers and other interests that are relevant in order to agree on an outcome and plan moving into the future.

Mediation services may be engaged prior to attending a tribunal to seek a resolution, and most tribunals require that this has been undertaken prior to commencing further proceedings.

If an agreement is not achieved during mediation, the process is "without prejudice". Meaning that the agreements proposed during mediation will not influence subsequent court / tribunal proceedings.



Maintain Control: Mediation allows input from both parties as to their perspective and desired outcome of a dispute. This is unlike when a matter proceeds to a court or tribunal where the decision is final. 

Decreased Costs: Litigation is costly, mediation is a more efficient method of dispute resolution and aims to resolve the issues, by avoiding costs associated with litigation. 

Save Time: Mediation itself usually only takes one day after mediation conference date is set, with the whole process from initial consultations, only taking 1-3 weeks, unlike court proceedings / litigation which can take several months to years. 

Reduce Stress: The non-adversarial and less formal nature of mediation allows parties to reach an agreement and engage in collaborative discussions, reducing the emotional toll often experienced by parties to a matter in court proceedings. 



Disputes relating to consumer rights often arise and are able to be resolved through mediation. Where dealing with the business / oganisation directly does not resolve the dispute, engaging in mediation may be the most appropriate step. Mediation can be undertaken for a range of consumer disputes which may relate to: 

- consumer guarantees and warranties
- refunds and repairs
- unfair consumer contracts and 
- false or misleading representations

In the most instances, the dispute will be resolved mediation where prior engagements with the other part has not been successful. This is most prudent to occur before a dispute progresses to the relevant state or terriroty tribunal, as most tribunals require that the matter is attempted to be resolved prior. 
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